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Contact Us
Dukascopy Bank SAAddress
Dukascopy Bank SA
Route de Pre-Bois 20
ICC, Entrance H
1215 Geneva 15
Switzerland
Access map
Phone lines
- Main phone and Fax
- Phone
+41 (0) 22 799 48 88*
+41 (0) 22 799 48 44 - Fax
+41 (0) 22 799 48 80 - Skype
dukascopy*
- Phone
-
Live trading Support (24h)
+41 (0) 22 799 48 48
+41 (0) 22 799 48 38*
* Operated by Swiss and the worldwide offices of Dukascopy Bank
For clients security, all lines are recorded.
E-mails
Dear clients,
Please note that in order to improve security and reliability in execution of your instructions, communication by email of any requests to Dukascopy Bank can be done only through the following mailboxes:
- support@dukascopy.com : for any questions, requests and instructions related to your live account.
In case of urgent instructions, we highly recommend that you contact our live client support desk or your Account Manager via phone during business hours (+41 (0) 22 799 48 48) so as to verify proper reception of your instructions and to limit risk of late execution or non-execution of the latter.
- info@dukascopy.com : for any other general questions.
We draw your attention to the risk entailed with communication by emails which include failure in delivery. Additionally, emails sent to addresses other than “support@dukascopy.com” and “info@dukascopy.com” may not be read at all or read with delay. We stress the importance that you verify reception of your instructions by contacting our live client support desk or your Account Manager promptly.
Dukascopy Bank shall not be held liable for any loss or expense, resulting directly or indirectly from late execution or non-execution of instructions sent to any other email address than “support@dukascopy.com”. Depending on their nature, instructions may be executable only during business hours.
